Call us now: +34 925 166 375

Shipping and returns

Package delivery

As a general rule, the packages are shipped within 48 hours upon receipt of payment via shipping with tracking number and delivery unsigned. Please contact us before applying this option. Whatever the delivery method you choose, we will provide a link so you can track your order online. Shipping costs include handling and packing fees as well as postage costs.

No handling charges, while transport costs may vary depending on the total weight of the package. We advise you to group all your items in one order. We can not combine two separate orders and shipping charges apply for each individually. We are not responsible for any damages that may occur after sending your package, but we do our best to protect all fragile items. The boxes are large and your items are well protected.

Returns

To process a return call us at the number: +34 925 166 375. We will tell you what is the procedure to start returning the order, also for any questions or problems we have the email administracion@alcardet.com